365 NUTRITION LIMITED
(TRADING AS 365 NUTRITION)
We understand there may be circumstances where you may need to return an item to us. Our returns policy is set out below. We will always process returns in accordance with this policy.
If you have any questions about making a return, or about the contents of this policy, you can contact us using the contact details below:
Telephone: 01489 332 073
Email: hello@365nutrition.co.uk
If you are not happy with the way we deal with your return, you can raise a complaint. Please refer to our complaints policy for further details, which can be provided via email.
IF YOU CHANGE YOUR MIND
This section sets our policy in respect of ‘change-of-mind’ returns. Please refer to the section below in relation to faulty items.
Online purchases
Before dispatch
If you change your mind after you place an online order, you will have 15 minutes after placing your order to cancel it. You can do this by emailing us on hello@365nutrition.co.uk or calling the shop on 01489 807397 to let us know
If payment has not yet been taken, we will not charge you after you have cancelled your order. If payment has already been processed, a refund will be sent to your original payment method.
After dispatch
If you change your mind and would like to return an item that you have bought online, you should notify us of this within 14 calendar days of you receiving your item.
Returns by post
You can return your item post by following the steps below:
- You should notify us that you intend to return your item within 14 calendar days by contacting us via email
- Once you have notified us of your return, you will receive an acknowledgement and instructions confirming how to return your item to us. Returns should be returned to us via: EVRI, YODEL, DPD OR ROYAL MAIL.
- You must cover the postage and shipping costs of your return. Shipping instructions and a shipping label will provide to you. The cost of the shipping will be deducted from your total refund
- You should ensure that your item is returned to us within 7 calendar days of us acknowledging your return request.
- We will conduct a quality check in-store to ensure the item is in sale condition.
Returns to our store.
If you change your mind and would like to return an item you can also bring it to our store within 14 calendar days of you receiving the item. The item must be unused and in its original packaging. You must provide us with proof of your purchase which will usually be your order number and confirmation email.
We will conduct a quality check in-store to ensure the item is still in sale condition.
Processing your return
Subject to the outcome of the quality check, we will refund you via your original payment method. If you return the item by post your refund will be sent to your original payment method within 10 calendar days.
If you return the item in-store, we will arrange a refund to your original payment method whilst you are in the store.
If you paid for the item by using a gift card or voucher, you will be credited with that amount on your gift voucher.
Exclusions
Please note that some online items may be excluded from our change-of-mind returns policy. If this is the case, this fact will always be marked on the non-returnable products and made clear to you at the time of your purchase. Online items which are non-returnable in these circumstances include:
- Any personalised items
- Any products where the hygiene seal has been broken
- Items not in a re-saleable condition
In-store purchases
If you change your mind and would like to return an item which you bought in-store, you should follow the steps set out in this section.
How to return
If you change your mind and would like to return an item, you can bring it to our store within 14 calendar days of your purchase. The item must be unused and in its original packaging. You must provide us with proof of your purchase which will usually be your receipt. We will conduct a quality check in-store to ensure the item is in sale condition.
Processing your return
Subject to the outcome of the quality check, we will reimburse you by way of a refund via your original payment method. If you paid for the item by using a gift card or voucher, you will be credited with that amount on your gift voucher.
Please note that some items bought in-store may be excluded from our change-of-mind returns policy. If this is the case, this fact will always be marked on the non-returnable products and made clear to you at the time of your purchase. In-store items which are non-returnable in these circumstances include:
- Any personalised items
- Any products where the seal has been broken
- Items not in a re-saleable condition
This section does not affect your statutory rights. If your item is faulty or unsatisfactory, please refer to the section below.
How to return a faulty item
We really hope that you will not need to return a faulty item to us. If you do need to do so, you should follow the instructions in this section.
If you are returning a faulty item within 30 calendar days of purchasing your goods you can request a full refund from us.
If you are returning a faulty item after this period you may request a repair or replacement from us in the first instance. If you are still not happy after a repair or replacement, you may be entitled to all or some of your money back, in accordance with your consumer rights.
Returns by post
You can return a faulty item to us by post. You can notify us of the fault by emailing us on hello@365nutrition.co.uk
Once you have notified us of the fault, you will receive an acknowledgement and instructions confirming how to return your item to us. We will cover the postage and shipping costs of your return. We will send you a shipping label for: EVRI, YODEL, DPD OR ROYAL MAIL.
The courier will usually specify that the label should be used within a fixed period. You will be provided with instructions about this with the shipping label.
Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome.
If you are entitled to a refund, this be sent to your original payment method within 10 calendar days following the outcome of the quality check.
If you are entitled to a replacement we will usually arrange this within 14 calendar days following the outcome of the quality check.
Returns to our store.
You can return a faulty item to us at our store. Please make sure you bring your proof of purchase with you. We will conduct an assessment of the problem and a quality check.
If you are entitled to a refund, this be sent to your original payment method within 10 calendar days following the outcome of the quality check.
If you are entitled to a replacement, we will usually arrange this within 14 calendar days following the outcome of the quality check.
Exclusions
Please note that some of our perishable products are excluded from the above faulty returns policy.
Perishable products will have separate time limits for faulty returns. You will be advised of those time limits at the time of your purchase if they apply. Examples of such products are:
- Food products
- Drinks
This policy does not affect your statutory rights